At Locksek, we are committed to making your shopping experience simple and convenient. This Shipping Policy explains how we handle orders, delivery arrangements, shipping charges, and other aspects of our shipping process.
1. Order Processing
Once you place an order through the Locksek website, our team may review and confirm the order details before preparing it for dispatch.
We may contact you using the information provided with your order to confirm details when necessary.
Orders are carefully prepared and packaged before being handed over to the appropriate delivery service.
2. Shipping Charges
Shipping charges, where applicable, will be communicated or displayed during the ordering process before your order is finalized.
Any applicable charges may vary depending on the order and delivery arrangements.
3. Cash on Delivery
Locksek currently offers Cash on Delivery (COD) as its payment method.
Customers pay for their order when the product is delivered, according to the applicable delivery arrangements.
4. Delivery Address
Customers are responsible for providing accurate and complete delivery information when placing an order.
Please ensure that your name, phone number, and delivery address are correct so that the delivery service can contact you when necessary.
If incorrect or incomplete information causes a delivery issue, additional arrangements may be required to complete the delivery.
5. Order Confirmation
After an order is submitted, Locksek may contact the customer to confirm the order and delivery details.
An order may be subject to confirmation before it is prepared for dispatch.
6. Delivery Attempts
The delivery provider may make reasonable attempts to deliver the order to the address provided by the customer.
Customers should remain available at the provided contact details and cooperate with the delivery provider when necessary.
If a delivery cannot be completed, Locksek or the delivery provider may contact the customer regarding further arrangements.
7. Damaged Packages
If your package appears damaged when you receive it, please notify Locksek as soon as possible.
You may be asked to provide photographs or other information regarding the condition of the package or product so that we can review the issue.
8. Missing or Incorrect Items
If you receive an incorrect, incomplete, or missing item, please contact us promptly at [email protected].
We may request your order information and supporting details to investigate the issue and determine an appropriate solution.
9. Delivery Issues
Unexpected circumstances may occasionally affect the delivery of an order. If you experience an issue with your delivery, please contact our customer support team so we can review the situation and assist you.
10. Changes to This Shipping Policy
Locksek may update this Shipping Policy from time to time to reflect changes in our business operations, delivery arrangements, or services.
Any updated policy will be published on this page with a revised effective date.
11. Contact Us
If you have questions regarding shipping or delivery, please contact us:
Locksek
Email: [email protected]