At Locksek, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return requirements, you may request a return in accordance with the terms below.

1. Return Period

Return requests must be submitted within 7 calendar days from the date you receive your order.

For example, if you receive your order on September 3, 2026, your return request must be submitted no later than September 10, 2026.

Requests submitted after the applicable 7-day period may not be accepted.

2. Eligible Returns

A product may be eligible for return when:

  • The item arrives damaged or defective.
  • You receive an incorrect product.
  • The product received is materially different from what was ordered.
  • The item meets any other return conditions communicated by Locksek.

To help us review your request, you may be asked to provide photographs or other information showing the condition of the product.

3. Items That May Not Be Accepted

Returns may be declined when:

  • The return request is submitted after the 7-day return period.
  • The product has been used, altered, or damaged after delivery.
  • The product is returned without required components or accessories.
  • The product has been damaged through improper use or handling.
  • The condition of the product makes it unsuitable for resale, where applicable.

4. How to Request a Return

To request a return, contact us at:

Email: [email protected]

Please include your name, order details, reason for the return, and any supporting photographs or information requested by our customer service team.

We will review your request and provide instructions if the return is approved.

5. Return Shipping

If a return is approved because the product was defective, damaged upon arrival, incorrect, or due to an error attributable to Locksek, we will provide appropriate instructions regarding the return.

For other approved returns, return-related costs may be the responsibility of the customer unless otherwise communicated by Locksek.

6. Refunds

Once an approved returned product has been received and inspected, we will determine whether a refund is applicable.

Because Locksek accepts Cash on Delivery (COD) only, refunds cannot be returned to an original online card or payment account.

Where a refund is approved, Locksek will contact the customer to arrange an appropriate refund method and collect the information reasonably necessary to process it.

7. Refund Processing Time

After an approved return has been received and inspected, eligible refunds will generally be processed within 7–14 business days.

The actual time required to receive a refund may vary depending on the refund method and applicable delivery or processing circumstances.

8. Exchanges

If you receive a damaged, defective, or incorrect product, please contact us within 7 calendar days of delivery.

Depending on product availability, Locksek may offer a replacement instead of a refund.

9. Order Issues

If your order arrives damaged, incorrect, incomplete, or with another significant issue, please contact us as soon as possible after delivery.

Reporting the issue promptly helps us investigate the matter and provide an appropriate solution.

10. Changes to This Policy

Locksek may update this Refunds & Returns Policy from time to time to reflect changes to our products, services, or business practices.

Any updated version will be published on this page with a revised effective date.

11. Contact Us

For questions regarding returns, replacements, or refunds, please contact:

Locksek

Email: [email protected]